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Patient Resources

Important information to help you understand our telehealth services and how we can help.

At LoveMyHealth, we are committed to providing safe, evidence-based telehealth care. While our telehealth offers convenient access to qualified Australian doctors, there are situations where an in-person consultation is the safest and most appropriate option.

Medical Certificates

  • Certificates are issued only for genuine clinical reasons following consultation. Telehealth can't always fully assess conditions remotely — some cases need in-person examination.

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  • Certificates are typically short (1–3 days); longer illness requires GP follow-up. issuance is always subject to the doctor's clinical judgement, not guaranteed.

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  • Reason for certificate (illness/injury/carer's leave), symptoms and onset, days requested and purpose (work/study/other), prior treatment and current medications, red flag symptoms, regular GP details, and confirmation of accuracy.

Information you may be asked to provide

To assist your doctor, you may be asked about:

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  • Reason for the certificate (illness, injury, or carer's leave)

  • Your symptoms and when they began

  • Number of days requested

  • Purpose of the certificate (work, study or other)

  • Previous treatment received

  • Current medications

  • Any concerning or worsening symptoms

  • Details of your regular GP

  • Confirmation that the information provided is accurate

Mental Health Services

Our doctors can assess common mental health concerns such as anxiety, low mood, stress, and sleep difficulties via telehealth, and may issue mental health treatment plans, referrals, or certificates where clinically appropriate

Limitations of Telehealth for Mental Health

  • Telehealth is not suitable for all mental health presentations. Conditions involving risk of self-harm, suicidal ideation, psychosis, severe crises, or complex longstanding conditions often require in-person assessment.​

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  • Our doctors may determine that your situation needs face-to-face care and will refer you accordingly rather than continue via video/phone consultation.

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  • We do not provide emergency or crisis mental health services.

If You Are in Crisis

If you are experiencing a mental health emergency, thoughts of self-harm, or suicidal ideation:

 

  • Call 000 (emergency services) immediately, or go to your nearest emergency department

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  • Call Lifeline: 13 11 14 (24/7)

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  • Call Beyond Blue: 1300 22 4636 (24/7)

 

Do not wait for a telehealth appointment in an emergency.

Continuity of Care

Mental health telehealth consultations are best suited to short-term or follow-up needs

 

For ongoing management, mental health treatment plans, and longer-term care, follow-up with your regular GP or a psychiatrist is recommended, as they can provide continuity and a fuller understanding of your history.

STI/STD Screening Consultations

Our doctors can discuss STI/STD concerns, arrange pathology testing (blood tests, swabs, urine tests), and provide results interpretation and treatment advice via telehealth.

Limitations of Telehealth for STI Screening

  • Telehealth doctors cannot perform physical examinations, swabs, or collect samples. You will need to attend a pathology collection center or clinic for sample collection.

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  • Some symptoms (e.g. visible lesions, lumps, discharge) may require an in-person physical examination for accurate diagnosis, and telehealth may not be sufficient in these cases.

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  • Not all STIs can be appropriately assessed or managed remotely — some require in-person clinical review.

Results & Follow-Up

  • We recommend discussing your results with your regular GP, particularly for further assessment, ongoing management, contact tracing, or if results are positive/abnormal.

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  • Your own GP has access to your full medical history and can provide continuity of care that a one-off telehealth consult cannot.

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  • Some results or conditions may require in-person follow-up and cannot be fully managed via telehealth alone.

General Practice Consultations

Our doctors provide telehealth consultations for general health concerns, including minor illnesses, prescriptions, referrals, pathology requests, and health advice.

Limitations of Telehealth for GP Consultations

  • Telehealth doctors cannot physically examine you. Some conditions require an in-person examination, physical tests, or procedures, and telehealth may not be appropriate in these cases.

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  • Our doctors may determine that your condition requires face-to-face assessment and will advise you to see a GP in person.

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  • Not all conditions can be safely or accurately assessed remotely.

Genuine Assessment Required

  • Consultations, certificates, prescriptions, and referrals are provided only where clinically appropriate, based on the symptoms and history you disclose.

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  • All clinical decisions are subject to the treating doctor's judgement and are not guaranteed.

Continuity of Care

  • Telehealth consultations are best suited to short-term, minor, or follow-up health needs.

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  • For ongoing conditions, chronic disease management, or further assessment, follow-up with your regular GP is recommended, as they have access to your full medical history.

 

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​​In an Emergency


This service is not for medical emergencies. If you are experiencing a medical emergency, call 000 or go to your nearest Emergency Department (ED) immediately.

Oral Contraceptive Pill
(OCP)

Our doctors can assess eligibility for the Oral Contraceptive Pill (OCP) through telehealth for straightforward or continuing prescriptions where clinically appropriate.

 

  • Telehealth can't measure BP, weight, or examine you physically — some details must be self-reported or sourced elsewhere (e.g. GP, pharmacy).

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  • The OCP isn't suitable for everyone; certain conditions require in-person assessment.

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  • This service covers only straightforward or continuing OCP prescriptions — complex cases, other contraceptive methods, or those needing examination should see their regular GP.

Screening Summary

Before prescribing, your doctor masy ask about:

 

  • Age, smoking status (if 35+)

  • BP/weight, and pregnancy status

  • Personal/family history of blood clots, stroke, or heart disease

  • Migraines with aura

  • Diabetes with complications

  • Hormone-sensitive cancer

  • Breastfeeding/postpartum (<6 weeks)

  • Liver disease

  • Unexplained vaginal bleeding

  • Current medications/supplements; and

  • Prior OCP use or side effects.

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